While packing up for my trip to Tampa, FL., to escape the icy, frigid weather in NYC, I was so excited by the thought of wearing light clothes and bathing suits that I completely forgot to pack my knickers! To my utter shock, I unpacked and found I’d left them all at home! I immediately opened my laptop, Googled the nearest mall, and found a Victoria’s Secret 8 minutes away from my hotel.
Thanks to Uber and Google maps, I found my favorite knicker provider, Victoria’s Secret, in a ginormous mall. I stormed into the store, found a sales clerk, told her what I needed and in what size, and I was done in 2 minutes flat.
Phew… Done (I thought).
I walked to the checkout desk to pay, and to my surprise, there was only one active sales clerk. The other one was on the phone talking to a customer (or so I assumed). There were 3 people in front of me, and within 5 minutes, I was second in line—but there were 6 guests waiting behind me. Meanwhile, the second sales clerk was still on the phone!!
No one showed up to help. It was getting a little ridiculous, as the person in front of me was returning a bunch of items and the active sales clerk was getting frustrated and seemed to be arguing with the customer! Oh, dear… I really don’t have time for this, I thought, and almost left, but then, seemingly magically, the other sales clerk hung up the phone and screamed, “Next customer, please”!!!
I’m not sure where to start, but there seems to be a global problem with the VS staff and their training. There seems to be no attention to courtesy, integrity, or pride. I’m starting to think that this attitude comes from upper management and is trickling down to the sales floor.
It seems to me that management needs to be shaken up (for a lack of a better term) and the staff training needs to be both increased and more rigorous in order that the employees and sales clerks can feel pride in the organization they’re a part of. Right now, the attitude seems to be that no one gives a F*&^% 🙁 It’s a bit sad to see this…