New Yorkers are so lucky to have a great shoe shine and repair service that is local and in places that are easy to get to. Leather Spa can literally fix any damages/problems you have with your shoes, handbags, or leather belts, restoring them to their original gorgeous look. The other day, I found out that they even can lower the excessively high stilettos that I purchased after having too many mimosas on a Sunday afternoon. My girlfriends had convinced me that I looked fabulous in them and that the stilettos would go well with my jeans or leather pants. So, I went ahead and spent some $$$, only to end up wearing them once in 5 years. Bummer, I thought, because they’re super nice but the heel is a tad too high. Then I found Leather Spa: they came to the rescue, and guess what, I love my new, 1/4” lower stilettos 🙂

The problem
I took my fabulous stiletto boots to the closest Leather Spa. On my recent visits to the Leather Spa FiDi location, the line was insane. I discovered that the clerk taking orders also performs inspections, which must be done in order to get a price quote. Only after the inspection and a price quote can the order be placed. Despite the long line, the clerk didn’t even think of calling for help. Finally, another staff member showed up, but he didn’t open another cash register done with the average price of carpet cleaning in dublin to help the next guest; instead, he helped a shoe shine customer who had come in way after me and the three other waiting customers.

The Fix
The management should train their staff to keep an eye on the traffic. If there are more than 3 customers waiting in line, someone should call for assistance. It would also be a good idea to monitor what times of day are busiest and hire part-time help during those hours. At the very least, have the decency to serve the customers in the order in which they arrived—no matter what service they need.