On a recent visit to my local cafe in BKLYN, I was served just too many weird things that totally blew my mind. I opened the door to the café, and a young mitsosbet man stood right in the middle of the doorway, not moving as I opened the door. I said “Excuse me,” and tried to squeeze past him, but he didn’t move an inch! I just walked “through” him, bumping him a bit, and then he “woke up” from his phone chat and slightly moved to one side.
I approached the counter only to find the cashier’s head ducked down beneath it! What could this mean? It turned out she was chatting on her phone and didn’t look up until I said “Excuse me, may I order, please?”

The Problem
I’m not sure where to begin. It feels like everywhere I go—cafes, restaurants, spas, hair salons, retail stores, department stores, you name it—the overarching problem is that no one gives a sh!#, and if they do, I’ve begun to think they must be weird! I’ve become so used to bad service and people not paying attention that if someone behaves in a courteous manner, エロ動画-無修正 I think they’re flat-out strange and/or on “happy drugs.”

The Fix:
We need to make a major social behavioral change before it’s too late! Here are my suggestions:

  • Companies in general (whether in the service industry or not) need to change their training manuals and limit the use of cell phones at work. Maybe they can establish a bonus system nudecamshd.com where points are awarded if you leave your phone in the locker room or a bag.
  • Parents need to teach their children manners, including proper etiquette about how to respectfully address and behave to others.
  • Formal training on how to address and speak to others might be a good addition to kindergarten, middle school, and high school curriculums.
  • A lesson on eye contact could be useful – look up, not down.

On a rather cold and snowy day, I decided to warm up with a latte and a Grand Marnier at a private club I belong to in midtown. A dear friend joined me and I told her about my blog, “The Tertiary Report.” She instantly exclaimed, “Oh my god, I have to tell you about the saddest and worst service experience I have had so far!” Here is her story…

I love stopping in Le Pain Quotidien on my way to work as I think they have the best croissants and lattes in midtown. Working in midtown can be challenging in terms of finding good food and drinks at reasonable prices. At LPQ, everything smells delicious and the flavors are just as incredible as founder Alain Count envisioned…right???? Well, maybe not. See more at hughesairco.com.

The Problem
On a few of my morning visits, I experienced rather un-welcome service. Staff members seemed more interested in chatting with each other than with helping the line of customers that snaked out the door. Nor were they paying any attention to the volume of guests walking in and waiting to being served. Once they “woke up” from their chat(s), the staff members seemed very annoyed and were so unfriendly that they pissed off the remaining clients, some of whom left without their orders!!!

This experience was so uncomfortable that I decided not to go back, and, in fact, I stayed away for 3 weeks. One morning, figuring it might just have been a bad day, I went back to Le Pain Quotidien 53rd Street for my favorite latte and croissant.

When I walked in, all the staff members had their back to the register and were busy chatting or texting. Hmm….I thought, this is weird. Should I wait for them to turn around? Finally, one of them did and the unpleasant attitude I got was appalling. The worst part? When I asked for my croissant to be heated, I got a really evil look. Nevertheless, the sales clerk took my croissant and said “Okay.”

I waited about 7 minutes for my “heated” croissant, which seemed excessive. After 5 minutes, I asked how much longer my croissant would take, and the sales clerk said, “It’s in the basement”! When I asked again, 3 minutes later, another sales clerk said, “I called your name twice and you never responded and the croissant has been sitting on the counter for 7 minutes!” What? I was standing next to the register the entire time. They could have easily handed it to me when it was ready. Furthermore, no one ever called my name!

I ended up not eating the awful, dry, and not-warmed up croissant, immediately vowing then and there to never go back. And I haven’t ever since!!! What a shame…

The Fake Fix:
My friend was so upset by this experience that she decided to find out who the manager of the 53rd Street Le Pain Quotidien was online and called.

Much to her surprise, he wasn’t really shocked by her complaint, repeatedly stating that they were working through a change that would take some time.

My friend is a humble person and she was very apologetic about calling. She almost felt guilty for shedding light on the LPQ staff’s poor service with regard to heating up a croissant and making a nice latte.
The manager gave my friend a $25 gift certificate and a free breakfast (with anything she wanted to order) in attempt to keep her as a client. But guess what: 3 weeks have passed and she still hasn’t gone back—and she probably never will!

The true fix is this:
Go back to the founder and creator’s mission and vision 21 years ago. This used to be about simply serving grandma’s bread and pastry recipes to the local community at a reasonable price with friendly service. Don’t let success go to your head. And make sure to get your old staff training manuals out!

New Yorkers are so lucky to have a great shoe shine and repair service that is local and in places that are easy to get to. Leather Spa can literally fix any damages/problems you have with your shoes, handbags, or leather belts, restoring them to their original gorgeous look. The other day, I found out that they even can lower the excessively high stilettos that I purchased after having too many mimosas on a Sunday afternoon. My girlfriends had convinced me that I looked fabulous in them and that the stilettos would go well with my jeans or leather pants. So, I went ahead and spent some $$$, only to end up wearing them once in 5 years. Bummer, I thought, because they’re super nice but the heel is a tad too high. Then I found Leather Spa: they came to the rescue, and guess what, I love my new, 1/4” lower stilettos 🙂

The problem
I took my fabulous stiletto boots to the closest Leather Spa. On my recent visits to the Leather Spa FiDi location, the line was insane. I discovered that the clerk taking orders also performs inspections, which must be done in order to get a price quote. Only after the inspection and a price quote can the order be placed. Despite the long line, the clerk didn’t even think of calling for help. Finally, another staff member showed up, but he didn’t open another cash register done with the average price of carpet cleaning in dublin to help the next guest; instead, he helped a shoe shine customer who had come in way after me and the three other waiting customers.

The Fix
The management should train their staff to keep an eye on the traffic. If there are more than 3 customers waiting in line, someone should call for assistance. It would also be a good idea to monitor what times of day are busiest and hire part-time help during those hours. At the very least, have the decency to serve the customers in the order in which they arrived—no matter what service they need.

One weekend morning, my partner and I were purging our closets (both clothing and pantry) of stuff we thought we should get rid of. We came across 3 Calphalon pans that we had stopped using because of the buildup of gunk and residue that had been deposited on those pans over the years. I’ll confess they were about 12 years old and probably not worth keeping, so they went into the “get rid of” pile.

The next morning, for some reason, my partner decided to Google the pan warranties, and sure enough, it said “lifetime,” which doesn’t mean anything these days.

Two days later, my partner decided to call Calphalon. Right away (without having to stay on hold!), he spoke to a very helpful representative, and without any fuss or attitude, he was informed that when Calphalon writes “lifetime warranty,” they mean it. We sent the pans back the next day, and 3 weeks later, brand new ones showed up! We still can’t believe the amazing service—or how quick and easy the process was.

The Problem
Not a single problem to report with Calphalon! As a matter of fact, I think other services and corporations should use Calphalon as a role model, especially when it comes to serving their clients. Those who fake “lifetime” warranties should immediately stop and not bother putting it in 6 point or less type with some disclosure mumbo-jumbo written by a sleazy lawyer.

The Fix
Not one single fix suggestion for Calphalon. All I can say is that I LOVE them! But if I want to call out those brands in my kitchen that need serious fixing, I’d add:

Samsung: One Saturday morning, we were woken by our co-op building super, who informed us of a water leak dripping from our apartment into the 4th floor. We went downstairs to our neighbor’s apartment and spotted the water leak right away. Sure enough, the leak was coming from our fancy, new fridge—which was only 2 months old.
Investigating the cause, we found out that there is (in my opinion) a design flaw with how the water feed connects to the back of the fridge. The pipe can easily kink when it is pushed against the wall. After calling the company we bought it from, we were told that this is not technically part of the fridge and therefore it was our responsibility to fix! What?!? My partner, who is quite the handyman, was able to find a replacement part at our local hardware store, and he hooked it up himself. It just pisses me off that a company like Samsung admits there is a flaw, but if it breaks, you’re on your own!

Electrolux: This concerns a dishwasher we purchased in 2007 (yes, 10 years ago), which we didn’t use much because for the first 4 years of its life, we were bicoastal. Not until recently (thanks to Sun Basket) have we made the time to cook at least 3 meals at home per week.
The other day, after a scrumptious Sun Basket meal, we cleaned up and got ready to use the Electrolux dishwasher, but it wouldn’t turn on: there was no power. We called the service center and were referred to a local service company that made us wait nearly 10 days before sending someone to take a look. After another 10 day wait, the service company called to tell us that the needed part was no longer available, so the dishwasher had to be fully replaced. What a waste!!! And that was the only answer we got after spending $55??? What serious lack of pride in service (and really, it takes 20 days to get an answer?).

I grew up in a very athletic family (especially my brother) and I spent a lot of times in gyms and swimming pools where I often ran into members of the police force training either before or after the kids’ sessions (I saw them swimming, weight lifting, even playing volleyball). I was stunned at how fit and strong they were, and I remember telling my Dad how proud I was that our policemen could jump high, swim fast, and run fast. My Dad responded, “Well, of course! How do you think they will be able to save you or anyone if they aren’t fast and fit?” I thought that made absolute sense and it made me trust our police force.

Fast forward to 2017, and things ain’t the same anymore. What I see now are overweight out of shape, lazy, and rude policemen and women who I’d probably have to help in a disastrous situation. All they have now is a uniform and a gun, plus a lot of ego and attitude and no desire to help. I may be generalizing here, but on my work commute, I pass a precinct station daily, and I see this all the time. Half the guys seem barely able to make it up the stairs.

The fix: No officer should graduate without a workout program, nutrition education, family history, and a mental evaluation check (this probably happens), as after their graduation, the fact of their uniform and being able to carry a weapon can give them strange powers… and I’ll stop right there. Also, all officers, no matter their ethnicity or rank, should spend at least 6-12 months serving a nonprofit sector such as the arts (music, dance, liberal arts, etc.), education and healthcare, senior centers, or children/junior centers to truly understand their reason for being police officers.

Last but not least, a travel allowance that requires a passport would probably be beneficial, unless they’re working with cartels… Of course, I didn’t say that 😮

My favorite vendor for bags and anything retail-related invited me and my partners and friends to spend a Friday summer afternoon at his absolute favorite drinking hole in NYC.

We sat in the tea room. It was quite posh and proper with rose arrangements that were out of this world (to which my friend remarked that he was having sex with them as he stuck his finger into a rose ball arrangement). The food and drinks were superb and the staff was super kind and attentive for the first 2 hours, but then suddenly something snapped. One of our partners joined us at the 2 hour mark, and ordered a burger and a drink. We all ordered another round, and when the drinks arrived, they got randomly placed on the table so that we had to rearrange the drinks ourselves. Not a big disaster, but I wondered what went wrong, considering the service had been impeccable 30 minutes ago. Then, after trying to get the waiter’s attention to find out what was taking the burger we ordered so long, we found out that it was never put into the “system,” due to a shift change! We didn’t say anything nasty, but we shared a questioning look: did the previous waitress take it home? What happened? Or does no one communicate/report to each other when leaving or coming to work?

The fix: Team effort is key. Management needs to train their staff that communication is the key to flawless service and that it’s important to take pride in what they do. Pushing shit under a rug isn’t going to flush – it stays and starts to stink.