YEAR IN REVIEW

My favorite service experiences this year—shown in order of my devoted love for each brand:

Curio Concept: This unique boutique caters to those who aren’t afraid to take an individual style stand as well as those who aren’t typical brand whores.
Curio is all about individuality, culture, and fashion democracy.
See post here: http://tertiaryreport.com/curio-concepts/

Calphalon: No BS service promises here. If you buy their pots, pans, or other kitchenware, their lifetime warranty is a promise you can count on—and they mean it! They rock!!! Read my post and you’ll understand why I love this brand so much: http://tertiaryreport.com/calphalon/

Leather Spa: There is no other company in NYC that can repair shoes, handbags, belts, and other leather goods as well as Leather Spa. The service in their stores is lacking somewhat in the amount of attention they give to customers, but their repairs are beyond belief! The shoes I got repaired this fall (some are over 10 years old) look exactly the same as when I first wore them.
See post here: http://tertiaryreport.com/leather-spa/

 

My least favorite service experiences this year—shown in order of my devoted dislike for the brand:

American Airlines: Hands down, the worst service and safety experience I’ve ever experienced in my life! Which places them below airlines I’ve been on in Cambodia, Iran, Vietnam, Burma, and Fiji, to name a few. I’ve never felt so unsafe and uncomfortable on a flight: therefore, I’ll never step foot on an AA airline ever again!
See post here: http://tertiaryreport.com/american-airlines/

The Whitney: One of my favorite architects, Renzo Piano, the master behind the Pompidou in Paris, made me really sad when I visited his latest building in NYC: the Whitney Museum in the Meatpacking district. What an utter flow crash, with no concept of lighting, color, or the spirit of the art. The modern art on display is badly curated, placed in such a way that you just want to throw up and take a shit at the same time— meaning I almost felt hungover rather than being refreshed and inspired by the art.
See post here: http://tertiaryreport.com/the-whitney-museum/

Aire Spa NYC: Love the concept and the interiors of the bathing area, but unfortunately, the chlorine smell overwhelms the experience. Nor is the staff helpful, and by staff, I mean everyone from the front desk check to the masseuse.

Also, the temperature in the massage rooms is totally off and the music can be so loud that there is no way to relax and enjoy an aromatherapy massage. In fact, I was so tense during my massage that I came out of it feeling in worse physical and mental shape than when I walked in. It’s not worth the $300 unless you just want to experience a beautiful space full of the smell of chlorine.

However, I do believe with a few tweaks this place could be amazing. The first thing to do is to change upper management and train the staff to shut the f(*$ up while attending to their clients.
See post here: http://tertiaryreport.com/aire-spa-nyc/

What do you think?

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